Actionpoint Issues

Problem: Actionpoint is unable to detect the Red USB Host after installing version 2.5.5.0 or later
Cause: The Tray Tool uses the Host resources which the Actionpoint software suite cannot override.
Solution: Stop the Qwizdom Tray tool from running on startup.

How to Test

Click on the Qwizdom Tray at the bottom right hand corner. It should give the Session ID of the red host at the top (shown below).

Audience Response System, software, actionpoint, support, issues

Open Actionpoint. Click the Presentation Setup icon, wait for the window to load, and then click the 'login' tab. If there is an issue, the Session ID of the Red Host will not appear.

Audience Response System, software, actionpoint, support, issues
Solution

The tray needs to be removed from the Startup folder. To do this:

  1. Click Start
  2. Click All Programs (or Programs in Vista)
  3. Click Startup
  4. Right Click 'Qwizdom Tools' shortcut, and select Delete.
  5. Right Click on the Qwizdom Tools Tray icon and Select Exit.

Note: To delete for all users:

XP - C:\Documents and Settings\All Users\Start Menu\Startup

OR

Vista / 7 - C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup

(You may need to enable hidden files and folders to navigate to these locations)

 

Problem: Red RF Host does not install automatically
Cause: Windows is not aware of the driver location
Solution: Install the driver manually via Device Manager.

Windows XP instructions
  1. Click Start
  2. Right-click My Computer
  3. Click Manage
  4. In the left pane, click Device Manager
  5. The RF Host will be listed with a yellow exclamation mark, questions mark, or as an unknown device
  6. Right-click and select Update Driver
  7. Select 'Install from a list or specific location (Advanced)' and click Next
  8. Select 'Search for the best driver in these locations'
  9. Tick 'Include this location in the search'
  10. Click Browse
  11. Navigate to My Computer > C > Program Files > Qwizdom > AP Connect > Drivers
  12. Click OK
  13. Click Next. Windows will now install the first driver.
  14. Click Finish.

You may need to repeat steps 5 - 14 to install the second driver for the RF Host.

Vista and Win 7 instructions
  1. Click Start
  2. Right-click Computer
  3. Click Manage
  4. In the left pane, click Device Manager
  5. The RF Host will be listed with a yellow exclamation mark, questions mark, or as an unknown device
  6. Right-click and select Update Driver Software
  7. Select 'Browse my computer for driver software'
  8. Click Browse
  9. Navigate to My Computer > C > Program Files > Qwizdom > AP Connect > Drivers
  10. Click OK
  11. Click Next. Windows will now install the first driver.
  12. Click Close.

You may need to repeat steps 5 - 14 to install the second driver for the RF Host.

If the drivers included within your Actionpoint installation fail to work, download the drivers directly from our website:

USB Drivers