Your web browser is out of date. Please upgrade to get the most out of this website.

Quote Request

Please submit your quote request and we will contact you shortly.



FAQs & Documentation

Getting Started

I just received my kit. What do I do now?

For first time users we recommend reading the Quick Start Guide, available for Mac and PC versions. 

You can find these guides on the main Downloads page.

Installation & Prep

Where do I get the latest version of the software?

Please visit the "Support > Download" section to download the latest version of our Actionpoint software. This software installs a toolbar in PowerPoint.

How do I install the software?

Windows users:

  1. Download the latest version "Support > Download" and save it to your computer.
  2. Right-click the downloaded file and select “Extract All”.
    Please note: if you have a 3rd party extractor tool installed, you may not see option. Please refer to your extraction software’s documentation.
  3. Complete the extraction wizard.
  4. Open the new folder that was created, and run the file called setup.exe
  5. Follow the installer steps to install the software.

Mac users:

  1. Download the latest version from"Support > Download" page and save it to your computer.
  2. Open the dmg file and run the Qwizdom Tools package.
  3. Follow the installer steps to install the software.
Which operating systems are supported?

Microsoft Windows 7 (SP1), 8.1, and 10

OS X 10.7 and above

Which versions of Microsoft Office are supported?

Windows users:

- Office 2010 (SP2)

- Office 2013

- Office 2016

Office 2003 and 2007 have reached extended end-of-life support from Microsoft, and so are no longer officially supported for the Actionpoint plugin.

Mac Users:

- Microsoft Office for Mac 2011

Please note that Office 2016 for Mac is not currently supported.

I am upgrading my version of Microsoft Office. Will Qwizdom Actionpoint work OK?

Windows Users:

You will need to uninstall and reinstall Qwizdom Actionpoint after upgrading your version of Office to maintain full compatibility. 


Mac Users:

Currently only Microsoft Office for Mac 2011 is supported. Office 2016 for Mac is not yet supported and functionality will not yet work.

Where do I find the Session ID?

In the Windows version of the software, click the Qwizdom Tools icon in the tray at the bottom right of the screen (near your clock). If your host is plugged into your computer, the Session ID should appear at the top of the menu window.

If you are using Mac Connect, the Qwizdom Tools icon is at the top of your screen (near the signal strength indicator). If your host is plugged into your computer, the Session ID should appear at the top of the menu window.

How do I deploy the software?

Windows Only.

1. Update computers to recommended software requirements

Operating System: Windows 7 (SP1), Windows 8 or Windows 8.1
Microsoft Office: Office 2010 (SP2), Office 2013, or Office 2016.
We strongly advise installing all latest updates for your Microsoft Products prior to installing Qwizdom Actionpoint.


2. Install the prerequisites

 Actionpoint requires additional prerequisites not supplied by Windows updates.

If installing locally, the exe file, available under the main Download section, will automatically detect software on your system and installs prerequisites as required. This is not possible when using the MSI.

The IS prerequisites can be extracted from the exe to a folder using the /a parameter. A sample command is

“C:\Setup.exe” /a”C:\temp”

Alternatively, download using the links below.

Microsoft .NET Framework 4
Visual C++ Redistributable for Visual Studio 2008
Visual C++ Redistributable for Visual Studio 2012
VSTO 4.0 (Visual Studio 2010 Tools for Office Runtime)
Web Services Enhancement (WSE) for Microsoft .NET


3. Roll out the MSI

Download the latest MSI

Switches you can use when rolling out Actionpoint:

/L language ID
/S Hide installation dialogue. For silent mode use /S /v/ qn
/V parameters to MsiExec.exe
UA
UW
/UM
/US
 

Standard-User Installation for Actionpoint plug-in within PowerPoint

Once rolled out successfully, users may see a “Publisher cannot be verified” message when they log in and start Actionpoint for the first time, depending on system wide user privileges.

They should click “install” at this point.


MSI-Specific Troubleshooting

If a prerequisite is missing or not installed correctly, PowerPoint will display the Actionpoint Add-in as “inactive”, giving a run-time error when you look in the Add-ins section.

On a test machine, run the Actionpoint exe file locally. If any prerequisites appear in the list, it means that the prerequisite rollout has not been successful.


How do I turn off auto-update?

Create this key in the registry of target machines to turn off auto-update

Key (32bit): HKLM\SOFTWARE\Qwizdom\Connect

Key (64bit): HKLM\SOFTWARE\WOW6432Node\Qwizdom\Connect

String value: AutoUpdate

Value: false

Troubleshooting

I just installed Actionpoint but the toolbar is not appearing.

Windows users:

In the Windows version of Actionpoint, opening the program should cause PowerPoint® to open, with an Actionpoint tab added into the PowerPoint® toolbar. If your PowerPoint® toolbar does not appear when opening Actionpoint, check to make sure that all Microsoft Windows and Microsoft Office updates have been installed on your computer. Install all available updates, restart the computer if required then reopen Actionpoint. The toolbar should appear. If you still encounter problems, please create a support ticket using the link above. 

Mac users:

Mac Actionpoint works in conjunction with Microsoft PowerPoint 2011 (or later). Opening Mac Actionpoint will cause PowerPoint® to open as well. The Mac Actionpoint toolbar appears in addition to the PowerPoint® display.

The results graph / games are displaying with a white screen and an "x".

If the results graph or games windows are not displaying correctly or at all, Adobe Flash Player is most likely not installed. It is also possible that a recent update of Flash Player has caused it to stop working – Adobe have multiple versions of Flash Player and you may no longer have the required version. Actionpoint requires the ActiveX version.

For the below steps, you must use Internet Explorer:

1. Go to: https://get3.adobe.com/flashplayer/update/activex/

2. Untick any additional offers that you do not wish to receive.

3. Click “Update Now” and follow on-screen prompts.

I am presenting with a projector / second screen. How do I get the graph to appear on that display?

Windows users:

When using an "Extended" display setup, the Actionpoint graphs will pop up on the Primary display each time. You can drag the graph onto the secondary display if you want to utilise PowerPoint's "presenter notes", but in all other cases we recommend using a clone/duplicate setup. This means that both screens will show the same content.

In Windows 7, 8, and 10, press and hold the Windows key on your keyboard and tap "P" until the option for "Duplicate" or "Clone" is selected. When the buttons are released, the cloned configuration will take affect.


The toolbar was present, but has now disappeared. How do I get it back?

Windows Only

PowerPoint may have closed due to an error and disabled 3rd party add-ins.

Office 2010, Office 2013 and Office 2016

1. Click File

2. Click Options

3. Click Add-ins

4. At the bottom, beside “Manage”, select “Disabled Items” and select Go.

5. Enable the Actionpoint Addin and click OK. The toolbar should now reappear.

I don't see the Qwizdom Tools icon. What should I do?

Windows users:

Open the Start menu at the bottom left of the screen, and select All Programs. Click the Qwizdom folder, then the Qwizdom AP Connect folder. Select Qwizdom Tools. The icon should now appear.

Mac users:

If you are using Mac Connect, the Qwizdom Tools icon is at the top of your screen (near the signal strength indicator). If you don’t see the icon, go to Finder/Applications, double-click the Qwizdom Connect folder then open the Qwizdom Tools application.

Hardware

Assign fixed remote IDs? What does that mean, and do I need to do that?

Remotes received in 2011 or earlier need to be set up once, prior to use, with computer-assigned ID numbers. 

Newer remotes, received in 2012 or later, already come with pre-assigned numbers, matching their affixed stickers, so do not require any further action if using the PC version of the software.

See information on setting up remotes using Mac Connect or Mac Actionpoint on the software Support pages.

I just received my response system. Where is the host?

The USB Host is located in the back compartment of the Q7RF Tablet or in the front pocket of the remote bag.

Where do I find the Session ID?

Windows Users

Click the Qwizdom Tools icon in the tray at the bottom of the screen (near your clock). 

If your host is plugged into your computer, the Session ID should appear at the top of the menu window.

Mac Users

The Qwizdom Tools icon is at the top of your screen (near the signal strength indicator). 

If your host is plugged into your computer, the Session ID should appear at the top of the menu window.Session ID 2 Where do I find the Session ID?

How do I update the firmware on the USB host?

Windows Only

Please note: To obtain the latest firmware, you must install the latest version of Actionpoint, available from the Actionpoint download page.

Plug your black HID USB Host into an available USB portAt the bottom right of your Windows taskbar in the System Tray, click Qwizdom ToolsSession ID 2 

How do I update the firmware on the USB host?

Select Utilities > Firmware UpdaterClick Next to update your host firmware.Select “Browse for File” and click the “…” icon on the right hand side. This will automatically open the Actionpoint Firmware folder.Select the latest .s19 file, eg QHost_1_10.s19.Click Open, and follow the rest of Wizard to complete the update.Once updated, your host will be ready for communication again with your remotes.

Can I combine kits and use more than one USB host at a time?

If you are using multiple sets of remotes assigned to different USB hosts, you can use the kits simultaneously.

Please note the following:

  • Only use hosts of the same type (ie red with red, black with black).
  • The hosts should have matching firmware versions.
  • We don’t recommend using USB hubs, nor do we recommend using more than 4 hosts at any one time.

Steps:

  1. Insert all USB hosts you wish to use.
  2. When you are ready to start your presentation, click “Start Presentation”.
  3. Click on the “Device Settings” tab (or “Login” tab if you are using version 2.7.4 or older).
  4. You will see multiple host entries with their Session IDs displayed.
  5. Ensure you have ticked each one you would like to use.
  6. Click OK to begin the presentation. All the remotes will now connect.

Q2

How do I change the Session ID on my Q2?

Plug in your USB receiver before you begin. This will allow an active session will be established immediately which will allow your remotes to connect. 

  1. Turn on the Q2 then press the hand key (bottom right).
  2. “- - S” should appear on the remote. If so, go to step 3. Enter the new 6-digit Session ID and press the send key once (bottom left).
    1. If “- - U” appears, then it is asking for a user ID. If this happens, turn off the remote. 
    2. Turn it on again, but this time, let it turn off itself (this should happen after 20 to 30 seconds).
    3. Go back to step 1 and “- - S” should now appear. If not, repeat this sub-process.
  3. Enter the new 6-digit Session ID and press the send key once (bottom left)
What does it mean when my screen displays - - S?

When the screen displays  - - S please enter the Session ID.

Q4

How do I change the Session ID on my Q4?

Plug in your USB receiver before you begin. This will allow an active session will be established immediately which will allow your remotes to connect. 

  1. Turn on the Q4
  2. Immediately press the Menu button repeatedly to bring up the menu.
  3. Once the menu appears, press the right button >
  4. Session ID will appear.
  5. Press the send/receive button
  6. The current Session ID will appear. It will ask if a new Session ID is required. Press Y for "yes" or N for "no".
  7. Once Y is pressed, enter the 6 digit Session ID of the USB host and press the send/receive button.
I don't have an option to change the session ID.
  1. Turn off the remote and remove the batteries.
  2. Put the batteries back in then turn the remote on again.
  3. Scroll through the menu options. Session ID should appear.

Q5

How do I change the Session ID on my Q5?

Plug in your USB receiver before you begin. This will allow an active session will be established immediately which will allow your remotes to connect. 

  1. Turn on the Q5.
  2. After the screen says “Not Found”, press Menu.
  3. Scroll up to “Enter Session ID” and press the middle button on the directional pad.
  4. Type the Session ID in, and press the send key (top left of remote) to save.

Alternatively:

  1. Turn the remote off and ensure it is not plugged into the charger.
  2. Using a pin or a paper clip, press down the reset pinhole found in the crevice of the on/off switch.
  3. Turn the remote back on again. It will prompt for a Session ID.
  4. Type the Session ID in, and press the send key (top left of remote) to save.
My Q5 remote has battery life / Charging problems.
  1. Reset the Q5 using a pin or paperclip. The reset hole is found in the gap between the power switch when in the off position.
  2. Once reset, turn on the Q5 and enter your new Session ID.
  3. Place back on charge for 2 hours and test.

If problems persist, you may need to purchase a new battery or explore upgrade options. Please use the “Quote” link at the right hand side of the page to get in touch.

Q6

How do I change the Session ID on my Q6?

Plug in your USB receiver before you begin. This will allow an active session will be established immediately which will allow your remotes to connect. 

  1. Turn on the Q6.
  2. Press Menu, then use the down arrow to select “Enter Session ID”
  3. “Enter Session ID” will appear. Use the “Del” key to delete the current ID if necessary.
  4. Enter your new Session ID.
  5. Press “Join”
My Q6 shows "Login Denied" or shows a very long Session ID

To resolve this, your Q6 remote will need re-assigned to your USB host.

  1. Plug in your USB host.
  2. Click the Qwizdom Tools tray icon at the bottom right of the WIndows taskbar
  3. Select Utilities > Remote Assignment
  4. In the Remote Assignment window, enter the sticker number shown at the top of the Q6 remote as the “Starting Remote Number”. If your Q6 does not have a sticker number, leave this as “1″.
  5. Click “Detect”. Your Session ID will now be displayed.
  6. Click “Start”. Turn on your Q6 remote.

Your Q6 should now join the session correctly and the specified remote number should be present at the top right of the Q6 screen.

Q7

I just received my Q7 Tablet. Why doesn't anything happen when I turn it on?

The Tablet needs to be charged a full 24 hours for the first time; or a long period of inactivity. The Pen may take slightly longer to fully charge. Generally, the Tablet will only need to be charged about 6 hours to be fully charged after the first initial charge.

Why are there two screen inserts underneath the tablet overlay?

Your tablet comes with two screen inserts—Standard and Presentation. (You can remove the one you don’t want to use.) The Standard Insert is great for anytime you wish to use the tablet as a simple drawing slate or mouse. Use the Presentation Insert for presentations with Qwizdom response devices.

How do I change the Session ID on the Q7?
  1. Press the Menu key.
  2. Use the scroll buttons to select “Enter Session ID” and press the Enter button on the left of the Q7.
  3. Using the Q7 stylus, enter the Session ID.
  4. Press the Enter button to confirm.

Password Reset

A password reset link will be sent to your email address.